Updated 5 July 2021
This Privacy Policy applies to information collected by SDA Australia PTY LTD ACN 621 594 787 and its related bodies (SDA Australia Group, we, our). We respect your right to privacy and adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy it outlines how we manage your personal information and safeguard your privacy.
What kind of information do we collect and hold?
SDA Australia group collects personal information which is necessary to provide a participant with Specialist Disability Accommodation. We also collect data for mailing purposes to advertise our available properties, when you provide feedback or ask a question, and use non identifying information for analytic, social media and website improvement. This can include, but is not limited to:
- Information you give us when you request a product or service from us. This information may include your name and contact details.
- Gender, date of birth, age, and details about participants physical or mental health, including disabilities
- Information about participants support requirements
- Details of guardians and nominees, including names and contact details
- Specialist Disability Accommodation Funding
How we collect your personal information
SDA Australia Group collects personal information from you in a variety of ways, including when you interact with us electronically or in person when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this privacy policy.
How do we use your personal information?
We use your personal information collected from you to provide you with information, updates, opportunities available to you, improve our products and services and better understand your needs. We may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail. We also use non identifying information for website analytics and may use it for other uses.
Direct Marketing
SDA Australia Group will not use your personal information for direct marketing purposes unless:
- We have obtained your consent or you would reasonably expect us to use your personal information for direct marketing purposes; and
- We have provided you with a simple means to “opt-out” from receiving direct marketing; and
- We have not received such a request from you
SDA Australia Group will not use any sensitive information collected from you for direct marketing purposes. To opt-out of receiving direct marketing, please contact us (see “contacting us” section of this policy).
Disclosure of your personal information
SDA Australia Group may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purpose set out in this policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property of safety of SDA Australia PTY LTD, www.sdaasutraliagroup.com.au. Its customers or third parties.
Administrative Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia. These may include, but are not limited to Germany, Japan, United Kingdom, France, United States and Canada.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this policy. Where we disclose your personal information to third parties, we will request that the third party follow this policy regarding handling your personal information.
Security of your personal information
SDA Australia PTY LTD is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure.
This transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unathorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a matter that is inconsistent with this privacy policy.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at peg@sdaaustraliagroup.com.au
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about your Privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 895 Stanley Street East, East Brisbane, Queensland, 4169. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Changes to our Privacy Policy
Please be aware that we may change this Privacy Policy in the future for any reason by updating this page. Please check back from time to time to review our Privacy Policy.
Website
When you come to our website (www.sdaaustraliagroup.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However this may prevent you from taking full advantage of our website. Our website from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.
Third party sites
Our site my from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that SDA Australia PTY LTD is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website to read the privacy statements of each and every website that collects personal identifiable information.
Contacting us
If you would like more information on how we manage your personal information, please contact us on 1300 869 203. Alternatively, you can write to us at the following address:
The Privacy Officer
SDA Australia Group
895 Stanley Street East,
East Brisbane 4169
Or send an email to Peg@sdaaustraliagroup.com.au
Copyright
Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website without the specific written consent of SDA Australia Group.