Updated 5 July 2021
What kind of information do we collect and hold?
SDA Australia group collects personal information which is necessary to provide a participant with Specialist Disability Accommodation. We also collect data for mailing purposes to advertise our available properties, when you provide feedback or ask a question, and use non identifying information for analytic, social media and website improvement. This can include, but is not limited to:
- Information you give us when you request a product or service from us. This information may include your name and contact details.
- Gender, date of birth, age, and details about participants physical or mental health, including disabilities
- Information about participants support requirements
- Details of guardians and nominees, including names and contact details
- Specialist Disability Accommodation Funding
How we collect your personal information
How do we use your personal information?
We use your personal information collected from you to provide you with information, updates, opportunities available to you, improve our products and services and better understand your needs. We may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail. We also use non identifying information for website analytics and may use it for other uses.
SDA Australia Group will not use your personal information for direct marketing purposes unless:
- We have obtained your consent or you would reasonably expect us to use your personal information for direct marketing purposes; and
- We have provided you with a simple means to “opt-out” from receiving direct marketing; and
- We have not received such a request from you
SDA Australia Group will not use any sensitive information collected from you for direct marketing purposes. To opt-out of receiving direct marketing, please contact us (see “contacting us” section of this policy).
Disclosure of your personal information
SDA Australia Group may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purpose set out in this policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property of safety of SDA Australia PTY LTD, www.sdaasutraliagroup.com.au. Its customers or third parties.
Administrative Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia. These may include, but are not limited to Germany, Japan, United Kingdom, France, United States and Canada.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Security of your personal information
SDA Australia PTY LTD is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at firstname.lastname@example.org
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about your Privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 895 Stanley Street East, East Brisbane, Queensland, 4169. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
When you come to our website (www.sdaaustraliagroup.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third party sites
Our site my from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that SDA Australia PTY LTD is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website to read the privacy statements of each and every website that collects personal identifiable information.
If you would like more information on how we manage your personal information, please contact us on 1300 869 203. Alternatively, you can write to us at the following address:
The Privacy Officer
SDA Australia Group
895 Stanley Street East,
East Brisbane 4169
Or send an email to Peg@sdaaustraliagroup.com.au
Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website without the specific written consent of SDA Australia Group.